1. About Us
OsLoop Media Production is a media and marketing agency based in Alexandria, Egypt.
Website: agency.osloop.com
Email: media.production@osloop.com
Location: Alexandria, Egypt
We provide creative, media, marketing, production, design, and related agency services.
2. Use of Our Website
You may use our website for lawful personal or business purposes only.
You agree not to:
- Use the website for illegal, harmful, fraudulent, or abusive purposes
- Attempt to hack, disrupt, damage, or interfere with the website
- Copy, scrape, reproduce, or misuse website content without permission
- Upload or send malicious code, spam, or harmful files
- Misrepresent your identity or provide false information
- Use our website or content in a way that harms our business, reputation, clients, or users
We may restrict or block access to the website if we believe there is misuse or unauthorized activity.
3. Website Content
The content on our website is provided for general information, marketing, and communication purposes.
We aim to keep the information accurate and updated, but we do not guarantee that all website content is complete, current, error-free, or suitable for every purpose. We may update, remove, or modify website content at any time without prior notice.
4. Services
OsLoop Media Production may provide services including, but not limited to:
- Media production
- Video production
- Marketing campaigns
- Branding and creative direction
- Graphic design
- Social media content
- Motion graphics
- Advertising content
- Photography or visual production
- Digital marketing support
- Creative consultation
- Related production or agency services
Specific services, deliverables, timelines, fees, revisions, and responsibilities will be agreed separately through a quotation, proposal, invoice, written agreement, email confirmation, or other approved communication.
If there is a conflict between these Terms and a signed written agreement, the signed written agreement will apply to the extent of that conflict.
5. Quotations and Proposals
Any quotation or proposal we provide is based on the information available at the time.
Unless otherwise stated, quotations may be subject to change if:
- Project scope changes
- Client requirements change
- Additional deliverables are requested
- Timelines become urgent or compressed
- Third-party costs change
- Required materials are delayed or incomplete
- The project requires additional work not originally included
A quotation does not guarantee availability unless the project is confirmed and any required payment or deposit has been received.
6. Client Responsibilities
To allow us to deliver services properly, the client agrees to:
- Provide accurate and complete project information
- Provide required materials, brand assets, approvals, and access on time
- Review work and provide feedback within agreed timelines
- Ensure that supplied content, images, music, footage, logos, trademarks, and materials are legally owned or licensed
- Respond to communication in a reasonable timeframe
- Pay agreed fees according to the payment terms
- Clearly identify any required deadlines, usage requirements, or platform restrictions
We are not responsible for delays, extra costs, or reduced quality caused by incomplete information, late feedback, missing assets, or delayed approvals from the client.
7. Payments
Payment terms will be stated in the relevant quotation, invoice, proposal, or written agreement.
Unless otherwise agreed:
- A deposit or advance payment may be required before work begins
- Remaining balances must be paid according to the agreed payment schedule
- Work may be paused if payments are delayed
- Final files, source files, publishing access, or project handover may be withheld until outstanding payments are completed
- Third-party costs may require advance payment
All prices are exclusive of taxes, government fees, bank charges, transfer fees, platform fees, or third-party costs unless clearly stated otherwise.
8. Revisions and Changes
Each project may include a specific number of revision rounds, as agreed in the quotation or proposal. A revision means reasonable changes to work already created within the original agreed scope.
The following may be treated as additional work and may require extra fees:
- New concepts after approval of a direction
- Major changes to approved work
- Changes requested after final approval
- Additional formats, sizes, versions, or deliverables
- Changes caused by incomplete or incorrect client instructions
- Urgent changes outside agreed timelines
- Work outside the original project scope
We will inform the client when a requested change may affect cost or timeline.
9. Timelines and Delivery
We will make reasonable efforts to meet agreed timelines. However, delivery dates may depend on:
- Client feedback and approvals
- Availability of required materials
- Payment completion
- Production complexity
- Third-party services
- Unexpected technical or operational issues
- Force majeure events
Unless a deadline is expressly confirmed in writing as fixed and critical, timelines are estimates.
10. Project Approval
When the client approves a design, video, campaign, file, or deliverable, the client is responsible for checking all details, including:
- Text and spelling
- Names and contact details
- Visual content
- Brand usage
- Technical requirements
- Legal or compliance requirements
- Platform specifications
After approval, any corrections, changes, re-exports, re-editing, or replacement work may be charged separately.
11. Intellectual Property
Unless otherwise agreed in writing:
- OsLoop Media Production owns concepts, drafts, working files, unused ideas, project files, templates, processes, and source materials created by us
- The client receives the right to use the final approved deliverables after full payment is received
- Ownership or transfer of editable source files must be agreed separately
- We may reuse general knowledge, skills, methods, templates, workflows, and non-confidential creative approaches developed during projects
The client must not claim ownership of unpaid work, rejected concepts, drafts, or materials not included in the final approved deliverables.
12. Client Materials
The client confirms that they have the legal right to use any materials provided to us, including:
- Logos
- Images
- Videos
- Music
- Fonts
- Voiceovers
- Text
- Brand assets
- Product claims
- Testimonials
- Trademarks
- Third-party content
The client is responsible for any claims, disputes, penalties, or losses resulting from materials supplied by the client.
13. Third-Party Materials and Licenses
Some projects may require third-party materials or services, such as:
- Stock images
- Stock videos
- Fonts
- Music tracks
- Voiceover services
- Paid plugins
- Advertising platforms
- Hosting or cloud services
- Social media platforms
- Production equipment or locations
Third-party materials may be subject to separate license terms, restrictions, renewals, or fees. Unless otherwise agreed, the client is responsible for third-party costs and for complying with third-party license conditions.
14. Portfolio and Marketing Use
Unless the client requests confidentiality in writing before the project starts, we may display completed work, project visuals, campaign samples, behind-the-scenes content, or client names/logos in our portfolio, website, social media, proposals, or marketing materials.
We will not intentionally disclose confidential business information, private data, or sensitive project details without permission.
15. Confidentiality
Both parties may receive confidential information during a project. We agree to take reasonable steps to protect confidential information and not disclose it to unauthorized parties, except where disclosure is required for project delivery, legal compliance, professional advice, or with permission.
Confidential information does not include information that is publicly available, already known, independently developed, or received lawfully from another source.
16. Cancellations and Paused Projects
If a client cancels a confirmed project, pauses work, or fails to provide required input for an extended period, the client may still be responsible for:
- Work already completed
- Time already spent
- Booked production resources
- Third-party costs
- Non-refundable expenses
- Any cancellation fees stated in the quotation or agreement
Deposits, booking fees, or advance payments may be non-refundable unless otherwise agreed in writing.
17. No Guaranteed Results
For marketing, advertising, branding, and creative services, we aim to deliver professional work based on agreed requirements and industry practice. However, we do not guarantee specific commercial results, including:
- Sales numbers
- Revenue growth
- Follower growth
- Engagement rates
- Search engine ranking
- Viral performance
- Advertising return on investment
- Platform approval
- Audience response
Results may depend on many factors outside our control, including market conditions, budget, audience behavior, product quality, competition, pricing, platform algorithms, and client-side execution.
18. Website Availability
We aim to keep our website available and functioning, but we do not guarantee uninterrupted access. We may suspend, modify, or discontinue any part of the website at any time for maintenance, security, updates, technical issues, or business reasons.
We are not liable for any loss caused by website downtime, errors, or temporary unavailability.
19. Limitation of Liability
To the maximum extent permitted by law, OsLoop Media Production will not be liable for:
- Indirect, incidental, or consequential losses
- Loss of profits, revenue, business, or data
- Loss caused by client delay, incorrect information, or missing materials
- Loss caused by third-party platforms, tools, suppliers, or service providers
- Loss caused by unauthorized use of client-provided materials
- Loss caused by events outside our reasonable control
Our total liability for any claim related to a project will not exceed the amount paid by the client for the specific service giving rise to the claim, unless applicable law requires otherwise.
20. Indemnity
The client agrees to indemnify and hold OsLoop Media Production harmless from claims, losses, damages, costs, or expenses arising from:
- Client-provided materials
- Breach of these Terms
- Illegal or unauthorized use of content
- False, misleading, or unlawful claims in client materials
- Infringement of third-party rights
- Client misuse of delivered work
- Failure to comply with platform rules, advertising rules, or applicable laws
21. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including but not limited to:
- Internet outages
- Power failures
- Natural disasters
- War or civil unrest
- Government restrictions
- Platform outages
- Supplier failure
- Illness, accident, or emergency
- Strikes or labor disruptions
- Technical failures beyond our control
22. Privacy
Your use of our website and services may involve the collection and processing of personal information. Please review our Privacy Policy to understand how we handle personal data.
23. External Links
Our website may include links to third-party websites, social media platforms, or external services. We are not responsible for the content, privacy practices, terms, availability, or security of third-party websites or services.
24. Changes to These Terms
We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date. By continuing to use the website or our services after changes are posted, you accept the updated Terms.
25. Governing Law
Unless otherwise agreed in writing, these Terms and any dispute related to the website or services will be governed by the laws of the Arab Republic of Egypt. The courts of Egypt will have jurisdiction, unless a separate written agreement states otherwise.
26. Contact Us
For questions about these Terms and Conditions, please contact us:
OsLoop Media Production
Alexandria, Egypt
Email: media.production@osloop.com