1. Who We Are
OsLoop Media Production is a media and marketing agency based in Alexandria, Egypt.
Website: agency.osloop.com
Email: media.production@osloop.com
Location: Alexandria, Egypt
For privacy-related questions, requests, or concerns, you can contact us at: media.production@osloop.com
2. Information We Collect
We may collect the following types of information:
Information you provide directly
When you contact us, request a quotation, submit a form, or communicate with us by email, WhatsApp, phone, or social media, we may collect:
- Name
- Email address
- Phone number
- Company or brand name
- Project details
- Message content
- Files, briefs, references, or materials you send to us
- Any other information you choose to provide
Information collected automatically
When you visit our website, we may automatically collect limited technical information, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring website
- Approximate location based on technical data
- Website usage and interaction data
This information helps us understand how visitors use our website and how we can improve it.
3. How We Use Your Information
We use collected information for the following purposes:
- To respond to your messages, requests, and inquiries
- To discuss your project requirements
- To prepare quotations, proposals, or service recommendations
- To provide media production, marketing, design, advertising, or related services
- To communicate with you about ongoing or potential projects
- To improve our website, services, user experience, and marketing
- To manage business records and internal operations
- To protect our website, business, clients, and users from misuse or security risks
- To comply with legal, tax, accounting, or regulatory obligations
We do not sell your personal information.
4. Legal Basis for Processing
Where applicable privacy laws require a legal basis, we process your information based on one or more of the following:
- Your consent, when you submit information voluntarily or agree to specific uses
- Contractual necessity, when we need your information to provide requested services or prepare a proposal
- Legitimate business interests, such as responding to inquiries, improving our services, securing our website, and managing client relationships
- Legal obligations, where we must keep or process certain information for tax, accounting, legal, or compliance reasons
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, and support analytics or marketing activities.
Cookies are small files stored on your device when you visit a website. They may help us:
- Keep the website working properly
- Understand how visitors use the website
- Improve website performance
- Measure marketing performance
- Remember certain preferences
Some cookies may be essential for the website to function. Others, such as analytics or advertising cookies, may depend on your consent where required by law. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some parts of the website.
6. Analytics and Third-Party Tools
We may use third-party tools such as analytics, hosting, security, communication, advertising, or social media tools to operate and improve our website and services. These third-party providers may process limited personal or technical data on our behalf or according to their own privacy policies. Examples may include:
- Website hosting providers
- Analytics tools
- Email providers
- Contact form tools
- Social media platforms
- Advertising or remarketing platforms
- Project communication tools
We only share information with third parties when necessary for business operations, service delivery, website functionality, legal compliance, or with your consent.
7. Sharing Your Information
We may share your information with:
- Our internal team members
- Freelancers, contractors, or production partners involved in delivering your project
- Technology and hosting providers
- Email, communication, analytics, or business service providers
- Legal, accounting, or professional advisors
- Authorities, regulators, or legal bodies if required by law
When we work with third parties, we aim to share only the information reasonably necessary for the relevant purpose.
8. International Data Transfers
Because we may use online tools, cloud services, hosting providers, communication platforms, or international service providers, your information may be processed or stored outside Egypt. Where required, we take reasonable steps to ensure that your information is handled securely and in line with applicable data protection standards.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Typical retention periods may include:
- Inquiry and contact form data: as long as needed to respond and follow up
- Client and project records: for the duration of the project and a reasonable business record period afterward
- Accounting, invoice, and legal records: as required by applicable law
- Marketing communication records: until you opt out or request deletion, where applicable
- Technical and analytics data: according to the retention settings of the relevant tools
When information is no longer needed, we will delete it, anonymize it, or securely archive it where appropriate.
10. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, or online transmission method is completely secure. You should avoid sending highly sensitive information through website forms or unsecured communication channels unless necessary.
11. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to certain processing activities
- Request restriction of processing
- Withdraw consent where processing is based on consent
- Request a copy of certain information in a portable format
- Opt out of marketing communications
To make a privacy request, contact us at: media.production@osloop.com
We may need to verify your identity before responding to certain requests.
12. Marketing Communications
If you choose to receive marketing communications from us, we may contact you about our services, updates, offers, or agency news.
You can opt out of marketing communications at any time by contacting us at: media.production@osloop.com
13. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
14. Links to Other Websites
Our website may contain links to third-party websites, platforms, or social media pages. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices. The updated version will be posted on this page with a revised “Last updated” date.
16. Contact Us
For any questions about this Privacy Policy or how we handle personal information, please contact us:
OsLoop Media Production
Alexandria, Egypt
Email: media.production@osloop.com